CAN I REQUEST AN EXCHANGE OR REFUND?
You can return any item to us providing you have adhered to our return policies. Please read the following carefully before returning the item(s) to us.
Send us an email to firstname.lastname@example.org to inform us of return within seven (7) days from the date you received your order.
Complete this Returns Form (download it here) and enclose it with the item(s) you are sending back.
Include your Order Number: you can find it in your confirmation email or access your Roderer account and find it there.
You have up to fifteen (15) days from the date you received your order until the date it arrives with us, for your order to be valid for return.
Returns must be sent back in perfect original sale condition and unworn. Tags must not be broken or damaged. Items must be returned with their original packaging.
Please ensure you clearly state how you wish us to handle your return – whether that be a refund, a credit note or an exchange. Sales and personalized items cannot be returned.
Roderer will send you an email to let you know when your return arrives and is being processed.
Refunds will be done through the Original Mode of Payment.
Shipping costs (including duties, taxes, customs fees levied by your country) are non-refundable.
WHO PAYS RETURN CHARGES?
Unless Roderer has made a mistake, all charges related to returns and exchanges are to be paid by the customer. This includes any taxes or duties levied by your country.
WHAT IF MY ORDER ARRIVES FAULTY OR DAMAGED?
We carefully check all items before shipping. In the unlikely event that an item arrives faulty or damaged, please email email@example.com immediately so we can promptly address the issue.
Any issues must be reported within seven (7) days of receiving your purchase.
Please note that our items are delicate and must be treated with care. Items that are damaged as a result of wear and tear or incorrect use are not considered to be faulty.