FAQ
Last updated: 1st September 2025
Guarantee
Are Roderer items covered by a guarantee?
Yes. All Roderer items are offered with a manufacturer’s guarantee from the date of purchase against manufacturing defects:
- Bags: 2 years
- Wallets: 1 year
- Bracelets, Sunglasses & Accessories: 6 months
Defects associated with wear and tear or accidental damage are not covered. To validate your guarantee, the Guarantee Card delivered with your item must be presented. For full details, please refer to our Guarantee policy.
Orders & Shipping
How much does delivery cost?
- Free Express Delivery Worldwide for orders of US$125 or more.
- For orders below US$125:
- UAE: Free
- Middle East (incl. GCC): US$15
- Rest of the world: US$20
Delivery time: 2–5 working days to most countries.
Will I have to pay duties and taxes?
No. Roderer covers duties and taxes worldwide. You will not pay additional fees beyond the product price.
How long will it take to ship my order?
We aim to dispatch all orders within 2 business days of receiving full payment. In rare cases of delay, we will notify you. You will receive a tracking number by email once your order is dispatched.
Do you ship internationally?
Yes, we ship globally. Please note, however, that in accordance with UAE law we do not provide services or ship to OFAC-sanctioned countries.
Which courier companies do you use?
Worldwide shipments are handled by DHL Express. In the Middle East, we use both DHL Express and Aramex.
Can I track my order?
Yes. Simply click the tracking link provided in your shipping confirmation email to follow your order in real time.
Can deliveries be contact-free?
Yes. Contact-free delivery can be requested directly with the courier at the time of delivery.
Return & Refund
Can I request a refund or an exchange?
You may request a refund within 14 days of receiving your order, provided the item is unworn, unused, and in original packaging with labels attached. Personalized or final-sale items cannot be returned.
- At this stage, we do not offer exchanges.
- Shipping costs, duties, taxes, and customs fees are non-refundable.
Please see our full Delivery & Return page and download the Return form for instructions.
Who pays for return charges?
All costs related to returns, including shipping, duties, and customs fees, are the responsibility of the customer — unless the item is confirmed faulty or incorrect.
What if my order arrives faulty or damaged?
All items are carefully checked before shipping. In the unlikely event that an item arrives faulty or damaged, please email info@roderer.co within 7 days of receipt with your order number and photos.
We will promptly arrange a repair, replacement, or refund as appropriate. Please note: items damaged through wear and tear or misuse are not considered faulty.
Product Information
Where are Roderer products designed?
All products are designed at our headquarters in Dubai, UAE.
Where are Roderer products made?
We collaborate with expert makers in Italy, France, Spain and China to ensure the best balance of craftsmanship and value.
Do you offer gift wrapping?
Yes. All Roderer items arrive beautifully packaged and ready for gifting. Our luxury items are delivered in an elegant box. A gift card can be included upon request at checkout.
How should I care for my Roderer piece?
Each Roderer item is crafted with premium materials. To preserve its beauty:
- Avoid contact with water, perfume, and cosmetics.
- Store items in their dust bag when not in use.
- For specific care instructions, please visit our Product Care page.
For further assistance, email us at info@roderer.co.
Payments
Which payment gateways do you use?
We accept payments securely via Stripe and PayPal.
Customer Support
How can I contact Roderer?
You can reach us at info@roderer.co. We aim to respond to all enquiries within 24–48 business hours.