Privacy And Security

Last updated: 1 September 2025

At Roderer, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information. By using www.roderer.co, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our website or make a purchase:

Personal details such as name, email address, phone number, billing and shipping addresses.
Payment information such as credit/debit card details (processed securely by our payment providers; Roderer does not store this information).
Order history including items purchased and preferences.
Website usage data such as IP address, browser type, and interactions with our site (via cookies and analytics).

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your orders.
To provide customer support and respond to enquiries.
To personalize your shopping experience.
To send service communications (such as order confirmations and shipping updates).
To send marketing communications, if you have opted in.
To improve our website, products, and services through analytics and feedback.
To prevent fraud and comply with legal obligations.

3. Sharing Your Information

We will never sell, rent, or trade your personal data to third parties. We only share your information when necessary, including:

Payment providers (e.g. Stripe, PayPal) to process transactions securely.
Courier services (e.g. DHL, Aramex) to deliver your order.
Service providers who support our website, IT systems, and analytics.
Authorities where required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience, recognize preferences, and analyze traffic. Some cookies are placed by third parties.

You can choose to disable cookies in your browser, but please note that some features of our website may not function correctly if you do so.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. International Data Transfers

As Roderer is based in Dubai, UAE, your personal information may be transferred and stored outside of your country of residence. Where applicable, we take steps to ensure that adequate safeguards are in place (for example, for customers in the EU/UK under GDPR).

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict certain types of data processing.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at info@roderer.co.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

10. Minors

Roderer does not knowingly collect or store information from individuals under the age of 18. Purchases from www.roderer.co must be made by adults.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “last updated” date.

12. Contact

If you have any questions about this Privacy Policy or how we use your information, please contact us at info@roderer.co