Guarantee
Last updated: 1st September 2025
At Roderer, we take pride in the quality and craftsmanship of our products. Each item is thoughtfully designed and produced to meet the highest standards.
Scope of Guarantee
As of 1 September 2025, Roderer’s manufacturer’s guarantees are as follows:
- Bags: 2 years
- Wallets: 1 year
- Bracelets: 6 months
- Sunglasses: 6 months
- Accessories: 6 months
This guarantee applies exclusively to products purchased directly from Roderer or from an authorized Roderer retailer.
Repairs and Replacements
Your Roderer item will be repaired or, at our discretion, replaced free of charge within the applicable period, provided the fault falls within the terms of this guarantee.
The majority of repairs are carried out at our designated repair facility in Dubai. The responsibility — including all associated costs — for returning the item to Dubai rests with the customer. Once received, Roderer will assume full responsibility for the cost of the repair or replacement and for shipping the item back to you.
Exclusions
This guarantee does not cover:
- Normal wear and tear, including scratches, discoloration, or changes in the appearance of materials.
- Damage resulting from accident, misuse, neglect, or unauthorized repair or modification.
- Variations and natural characteristics of materials such as leather, which are inherent to the product and not considered defects.
Validity
To benefit from this guarantee, proof of purchase must be provided. The guarantee is valid only for the original purchaser and is non-transferable.
Customer Responsibility
It is the customer’s responsibility to ensure that items returned for repair are securely packaged and shipped to our facility in Dubai. All associated costs are borne by the customer. We strongly recommend using a trackable and insured shipping method, as Roderer cannot accept liability for items lost or damaged in transit.
Legal Notice
This guarantee is offered in addition to, and does not affect, your statutory rights as a consumer.